Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Due to the nature of disposable kitchenware, it must also be in the original, sealed packaging to ensure hygiene standards.

Non-Returnable Items

To maintain the highest safety and sanitary standards for our customers, the following items cannot be returned:

  • Opened Packaging: Any disposable plates, cutlery, or containers where the plastic seal or original box has been opened.
  • Sanitary Goods: Any items that have come into contact with food or are intended for food service use.
  • Sale Items: Only regular priced items may be refunded. Sale items are final sale.
  • Gift Cards

Returns Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Partial Refunds In certain situations, only partial refunds are granted (if applicable):

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds If you haven’t received a refund yet, please:

  1. Check your bank account again.
  2. Contact your credit card company (it may take time to post).
  3. Contact your bank to check their processing times. If you’ve done all of this and still have not received your refund, please contact us at info@refreshecommercellc.com.

Exchanges

We only replace items if they are defective or damaged during shipping. If you need to exchange a damaged item for the same product, please email us at info@refreshecommercellc.com for instructions on where to send your item.

Shipping Returns

To return your product, please contact us for our physical return address. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total.

For your protection, we recommend using a trackable shipping service or purchasing shipping insurance for higher-value orders. We cannot guarantee that we will receive your returned item.

Need help?

Contact us at info@refreshecommercellc.com for questions related to refunds and returns.